Information on our shipping and delivery policies
How much is postage for shipping?
We charge a flat rate postage of $10.00 for regular Parcel Post.
How long will my order take to arrive?
We use Australia Post to deliver Australia wide. Australia Post delivery times are taking a little longer than usual right now due to high parcel volumes and ongoing COVID-19 restrictions. Under normal circumstances Australia Post should be able to deliver within 10 days. Your order will be dispatched within 48 hours after order placement.
Can I have my order Express Posted?
Yes, we also offer an Express Post option at our check-out. Please note that selecting this Express Post option will be a faster delivery, but it does not guarantee next day delivery. 3-4 days is the norm for Express Post nowadays.
Please take note: Express post cannot deliver to Parcel Lockers, so please supply an alternate address if selecting Express shipping.
How can I track my order?
Once your order is dispatched you will receive an email with your tracking number. To track your order, simply enter this tracking number into the Australia Post tracking website. This link is also in the email.
What happens if I entered the wrong delivery information?
Unfortunately, we cannot change any order information once your order has been processed. Please ensure the correct post codes are entered and if you are in an office building, please add your company name to avoid your package being sent back to us.
You will receive your tracking information once dispatched. Please sign up to the MyPost tool auspost.com.au/mypost/ to redirect your parcel.
If for any reason you do enter the wrong address, this can delay the package by up to 4 weeks, but Australia Post will eventually return the package to us.
How do I know if my order has been successful?
You will receive an order confirmation once you have placed and paid for your order. Please also check your spam/junk folder. If for any reason the payment didn’t go through, we will send you an email to let you know and give you other payment options.